Privacy Policy

1. Introduction

Quillon is committed to protecting the privacy and personal information of individuals who engage with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our consulting services.

This policy applies to all personal information collected by Quillon in the course of providing professional consulting services and operating our website. By using our services or website, you consent to the data practices described in this policy.

For questions regarding this policy or our data practices, please contact us at [email protected].

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

• Submit inquiries through our contact form (name, email address, phone number, message content)
• Engage our consulting services (contact information, company details, payment information)
• Communicate with us via email or phone (correspondence records)
• Subscribe to our communications (email address, communication preferences)

Information Collected Automatically

When you visit our website, certain information is collected automatically:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from publicly available sources or third-party services you use to contact us (such as email service providers or business directories).

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide consulting services, respond to inquiries, and communicate about engagements
• Contract Management: To process agreements, invoices, and manage client relationships
• Website Operation: To maintain and improve website functionality and user experience
• Communication: To send service updates, respond to questions, and provide information you request
• Legal Compliance: To fulfill legal obligations and protect our rights
• Analytics: To understand website usage patterns and improve our services
• Marketing: To send information about our services (only with your consent, with easy opt-out)

Legal Basis for Processing

Under Canadian privacy law (PIPEDA) and other applicable regulations, we process personal information based on:

• Consent: You have provided explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our service obligations
• Legitimate Interest: Processing serves our legitimate business interests while respecting your rights
• Legal Obligation: Processing is required to comply with applicable laws

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

Service Providers

We engage third-party service providers who assist with:

• Website hosting and maintenance
• Email delivery and communications
• Analytics and website performance monitoring
• Payment processing

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law or in response to:

• Legal process or government requests
• Protection of our rights or property
• Investigation of potential violations
• Protection of safety or security

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information:

• Secure servers with encryption for data transmission
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure storage of physical and electronic records
• Staff training on data protection and confidentiality

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain reasonable safeguards appropriate to the sensitivity of the information.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide requested services and maintain client relationships
• Comply with legal and regulatory requirements (typically 7 years for business records)
• Resolve disputes and enforce agreements
• Fulfill legitimate business purposes

When personal information is no longer needed, we securely delete or anonymize it. Specific retention periods vary based on the type of information and applicable legal requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. Types of cookies we use include:

• Essential Cookies: Necessary for website operation and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and choices

For detailed information about our cookie practices and how to manage cookie preferences, please see our Cookie Policy.

8. Your Rights and Choices

Under Canadian privacy law, you have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

Correction

You may request correction of inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

Marketing Communications

You may opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity before processing.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

10. International Data Transfers

Our operations are primarily based in Canada. If you access our services from outside Canada, your information may be transferred to and processed in Canada, where data protection laws may differ from your jurisdiction.

When we transfer personal information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on our website
• Obtain consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Complaints and Regulatory Authority

If you have concerns about our privacy practices, please contact us first at [email protected]. We will investigate and attempt to resolve complaints promptly.

If you are not satisfied with our response, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada

30 Victoria Street

Gatineau, Quebec K1A 1H3

Toll-free: 1-800-282-1376

Website: www.priv.gc.ca

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: