Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Service" or "Services" refers to the business consulting services provided by Quillon, including regulatory readiness assessment, stakeholder engagement strategy, and public sector partnership counsel.
• "Client," "You," or "Your" refers to the individual or organization engaging Quillon's services or using this website.
• "We," "Us," or "Our" refers to Quillon, a business consulting firm located in Ottawa, Ontario.
• "Website" refers to the Quillon website and all associated pages and content.
• "Agreement" refers to these Terms and Conditions, together with any engagement letter or statement of work.
• "Deliverables" refers to the written reports, analyses, frameworks, and other materials provided as part of our services.

2. Acceptance of Terms

By accessing or using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

These terms constitute a legally binding agreement between you and Quillon. Your continued use of our services following any modifications to these terms constitutes acceptance of those changes.

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our services or website.

3. Services Description

Quillon provides professional business consulting services in the following areas:

• Regulatory Readiness Assessment: evaluation of compliance posture and preparation for regulatory scrutiny
• Stakeholder Engagement Strategy: development of approaches for managing diverse stakeholder relationships
• Public Sector Partnership Counsel: guidance for organizations pursuing government contracts and relationships

Services are provided based on the specific terms outlined in individual engagement letters or statements of work. The scope, timeline, and deliverables for each engagement will be defined in writing before work commences.

We reserve the right to modify or discontinue services at any time, though existing client engagements will be honored according to their terms.

4. Service Engagement Process

4.1 Initial Consultation

Client engagements typically begin with an initial consultation to understand your needs and determine if our services are appropriate. This consultation does not create a client relationship or obligation on either party.

4.2 Engagement Terms

Formal engagements require a written agreement (engagement letter or statement of work) that specifies:

• Scope of services to be provided
• Timeline and key milestones
• Fees and payment terms
• Expected deliverables
• Specific terms applicable to the engagement

4.3 Commencement

Work begins upon execution of the engagement agreement and, where applicable, receipt of initial payment or deposit.

5. Fees and Payment Terms

5.1 Service Fees

Fees for standard services are as published on our website. Custom engagements will be quoted based on scope and anticipated time commitment. All fees are quoted in Canadian dollars (CAD).

5.2 Payment Terms

Unless otherwise specified in the engagement agreement:

• Fixed-fee engagements require payment in full before work commences or upon completion
• Ongoing counsel arrangements may be billed monthly or at other agreed intervals
• Payment is due within 30 days of invoice date
• Late payments may incur interest at the rate of 1.5% per month (18% annually)

5.3 Payment Methods

We accept payment via bank transfer, cheque, or other methods as agreed. Credit card processing may be available for certain engagements.

5.4 Refund Policy

Our services are non-refundable once work has commenced. If you cancel an engagement before work begins, any payments made will be refunded less a 10% administrative fee. For engagements cancelled after work has started, fees for work completed will be retained.

6. Client Responsibilities

To facilitate effective service delivery, clients agree to:

• Provide timely access to information, documents, and personnel necessary for the engagement
• Respond to requests for information within reasonable timeframes
• Designate appropriate contact persons for the engagement
• Review and provide feedback on draft deliverables as requested
• Make payment according to agreed terms
• Use deliverables and recommendations in accordance with their intended purpose
• Maintain confidentiality of our methodologies and proprietary approaches

7. Intellectual Property Rights

7.1 Our Intellectual Property

All intellectual property rights in our methodologies, frameworks, templates, and proprietary materials remain the property of Quillon. Clients receive a limited, non-exclusive license to use deliverables for their internal purposes only.

7.2 Client Materials

Clients retain all rights to materials they provide to us. By engaging our services, you grant us a license to use your materials solely for the purpose of delivering services to you.

7.3 Restrictions

Clients may not reproduce, modify, or create derivative works based on our methodologies or sell, license, or distribute our deliverables to third parties without prior written consent.

8. Confidentiality

We maintain strict confidentiality regarding all client information and engagement details. Information is used solely for the purpose of providing services and is not disclosed to third parties except:

• As required by law or legal process
• With your explicit consent
• To our service providers who are bound by confidentiality obligations
• In anonymized form for case studies or research (with client approval)

Clients similarly agree to maintain confidentiality regarding our methodologies, proprietary information, and any confidential information we share during engagements.

9. Disclaimers and Limitations

9.1 Professional Services

Our services are provided based on professional judgment and the information available at the time. We do not provide legal advice, accounting services, or other regulated professional services unless specifically indicated and appropriately licensed.

9.2 No Guarantees

While we strive to provide high-quality services, we cannot provide assurances about specific outcomes. Regulatory decisions, stakeholder responses, and procurement results depend on many factors outside our control. Our recommendations represent professional opinions, not predictions of future events.

9.3 Reliance

Our deliverables are prepared for the specific client and purpose identified in the engagement agreement. Third parties should not rely on our work without our express written consent. Clients are responsible for their own business decisions and for implementation of any recommendations.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from services provided shall not exceed the fees paid for those specific services
• We are not liable for indirect, consequential, special, or punitive damages
• We are not liable for client's implementation decisions or actions taken based on our recommendations
• Claims must be brought within one year of the date when the cause of action arose

Nothing in these terms excludes or limits liability for fraud, gross negligence, or matters that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Quillon, its partners, and employees from any claims, damages, or expenses arising from your use of our services, your breach of these terms, or your violation of any law or rights of third parties.

12. Termination

12.1 By Client

Clients may terminate an engagement by providing written notice. Fees for work completed through the termination date remain due and payable.

12.2 By Quillon

We may terminate an engagement if:

• Client fails to provide necessary information or cooperation
• Payment obligations are not met
• Continuing the engagement would violate professional standards
• There is a material breach of these terms

12.3 Effects of Termination

Upon termination, we will provide work completed to date, and all outstanding fees become immediately due. Confidentiality obligations survive termination.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

In the event of any dispute arising from these terms or our services:

1. Parties agree to first attempt resolution through good faith negotiation
2. If negotiation fails, parties agree to mediation before pursuing litigation
3. Any legal proceedings shall be brought exclusively in the courts of Ontario

Each party is responsible for their own costs related to dispute resolution unless otherwise awarded by a court or agreed upon.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with any engagement letter or statement of work, constitute the entire agreement between parties and supersede all prior discussions or agreements.

14.2 Amendments

We may update these terms from time to time. Material changes will be communicated via email or website notice. Continued use of services after changes constitutes acceptance.

14.3 Severability

If any provision is found to be unenforceable, the remaining provisions continue in full force and effect.

14.4 Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

14.5 Assignment

You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign our rights and obligations to a successor entity.

15. Contact Information

For questions regarding these Terms and Conditions, please contact: